Last Updated: March 2026
1. Introduction
RSTelecom ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including VoIP, Fiber Internet, Web Hosting, IT Support, and Digital Signage. We operate in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, physical address, and ID/Company registration numbers required for RICA and billing.
- Payment Information: Billing address, bank account details, or credit card information (processed securely via our payment gateways).
- Technical Data: IP addresses, browser types, device identifiers, and network usage data necessary to provide and troubleshoot our Fiber and Hosting services.
- Service Usage Data: Call Detail Records (CDRs) for VoIP services, including call duration, source, and destination numbers (we do not record call audio unless explicitly requested and configured by you).
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our telecommunications and IT services.
- To process transactions, generate invoices, and manage your account.
- To provide customer support and respond to technical inquiries.
- To comply with legal and regulatory obligations, such as RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act).
- To communicate with you regarding service updates, outages, or promotional offers (you may opt out of marketing communications at any time).
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, upstream network providers), under strict confidentiality agreements.
- Legal Requirements: When required by law, subpoena, or other legal processes, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure network architectures, and restricted access to personal data by our employees.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., tax, accounting, or telecommunications regulations). Once data is no longer needed, it is securely deleted or anonymized.
7. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, subject to legal and contractual retention requirements.
- Object to the processing of your personal data for direct marketing purposes.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Information Officer at:
Email: privacy@rstelecom.co.za
Phone: 086 002 3981