Keep your existing number
Number Porting
Transfer your numbers to RSTelecom and enjoy all the benefits of the RSTelecom platform without giving up your existing phone numbers with geographic number porting.
How Number Porting Works
If you’ve tried to port numbers in the past, you probably already know how much the porting process can change depending on the phone number’s carrier, and dial-code. Luckily, RSTelecom’s number porting team excels at simplifying this process for customers.
Number Porting Requirements
The requirements to transfer your phone numbers you will need a combination of the following documents to start the VoIP number port:
Letter of Authorization: This allows a new carrier to reach out to your current provider and start the number porting process for you. RSTelecom provides this for anyone interested in transferring a business number to our network.
Proof of Ownership: Providing proof of ownership is as simple as sending a PDF copy of an invoice that associates your number, name, and billing address.
Number Porting Form: An additional form may be required to port the number
Download the Number Porting form
Number Porting Form
Additonal Features
Frequently asked questions:
How long does it take to port a DID phone number?
The time required to complete a DID number transfer varies due to differences in the regulating bodies between bottlenecks caused by the originating carrier. In most cases, this process is between 3 to 5 business days.
What will it cost to port a geographic phone number?
If you’d like to port a geographic phone number to RSTelecom, your total costs depend on your other carrier, as they may have a fee for porting numbers out in your contract. If they do not charge to port local numbers out of their network, then porting your phone numbers is R250.0o excluding VAT once off.
How can I prevent delays while transferring local phone numbers?
There are a couple of steps you can take to ensure there are no delays during your local number transfer:
- Make sure all of the details on your Number Porting Form are correct. Simple mistakes on this form can potentially cause your port request to be rejected.
- Do not discontinue your original service before porting is completed. If you do, you risk having your number released and losing it forever.
How can I avoid service interruptions while transferring a business phone number?
Businesses can’t just disconnect their number for a month without significant losses. To help avoid service interruption, you can set up call forwarding to a temporary line from RSTelecom. Now, any calls made to your primary business number will be automatically forwarded to your temporary line.
Can I port landline numbers to VoIP?
Yes, there is no special process or procedure required to do port landline numbers to VoIP. RSTelecom will transfer landlines to VoIP numbers.
What else should I consider when requesting a geographic number transfer?
Before beginning the porting process, make sure you have reviewed the terms with your existing service provider. If you are in a contract, there may be early termination fees. Also, be sure that your account is in good standing before starting to port. If you have an outstanding balance, your previous provider may choose to terminate your service and release your number before the port is completed. Finally, be sure to check if your geographic number is portable. In rare instances, a number may not be eligible for porting.
Can customers still reach me during the number porting process?
Yes, if you follow the steps outlined above, your business numbers should remain active throughout the process. For an extra layer of security, you can set up a temporary local number with RSTelecom and forward calls made to your original number until the porting process is complete.