Keep an eye on call loads, wait times and agent responses, and add or remove extensions at any time to keep things flowing smoothly.
Keep accurate records of exactly who’s calling who, no matter which extension they use. By entering a unique user pin code before dialing, every call is assigned to an individual, and accountability is unquestionable.
Record calls from any extension, to be stored in the cloud as long as you need them. Recordings are backed up and their authenticity verified, keeping them 100% safe and admissible in court.