Despite the popularity of text messaging, email, and social media, many people still use telephones as a way to contact each friends, family, and clients. However, many residences and small business owners are opting to not have traditional landlines. Low costs, the impracticality of using…

Meet Emily. Emily works for ABC, answering phones for the customer service department. She’s from Gauteng, got her degree from Pretoria University and enjoys listening to music in her spare time. She’s also a computer. “Emily” is the name of ABC’s interactive voice response (IVR) system. When…

10 reasons why Hosted VoIP is good for SMEs, and Small Size Business The benefits of a Hosted VoIP communications model are numerous and go beyond simple costs savings as customers have access to this technology without the associated problems of system acquisition, finance, deployment, and support….